Residential Service Guidelines


General Guidelines

All carts must be placed out for pickup the night before your pickup day to ensure your cart is not missed. There is no set time for service, only set days.

Please place carts with arrows toward the street.

When placing cart out for service, please make sure it is 3 ft. from the road, 3 ft. from any obstacles (like mailboxes, utilities, vehicles, or other objects), and 2 ft. away from other Apex carts. Failure to do so could cause interruptions in your services.

We Cannot Accept The Following Items for Pickup:

  • Dirt
  • Mulch
  • Construction debris
  • Waste generated by private contractors after remodeling or landscaping services
  • Rocks
  • Motor oil
  • Cooking oil
  • Gasoline
  • Bricks
  • Tile
  • Concrete
  • Liquid paint
  • Fertilizer
  • Chemicals
  • Tires
  • Any materials that extend beyond the cart rim
  • The weight limit for the cart is 100 lbs.

Other Guidelines

Cancellation Policy — If you wish to cancel our services, please contact us to confirm your last service day, as the carts must be collected to cancel accounts.

All carts are the property of Apex and has been assigned to you with a serial number. The carts are provided with service, and whether it is utilized or not, service charges will still occur.

If your cart needs to be repaired, please contact us and let us know about the damage to the container so we can schedule a repair or have it replaced. Any other damages not caused by our company (lost/stolen cats, vehicle damage, or fire damage) will require a cart replacement fee of $75.00 per cart.

We will enroll you in our text service for service notifications.

There is a $35.00 fee for any returned checks/NSF.

If your account gets suspended, the payment must be made by 3:30 pm, the day before your scheduled service day for the trash to be picked up. Please note, payments after 3:30 pm CST or on weekends will not get posted on your account until the next business day.

Statements are sent on the first of the month and payment is due 30 days from the date of creation for the upcoming cycle. If your payment is not received by the 10th of the month billed, your account will be suspended, and late fees assessed.

Failure to return the assigned cart will result in an $75.00 cart replacement fee. No refunds for any service will be given.

Extra Trash Policy

We will only collect your extra trash under the following circumstances:

  • Customers must call, schedule, and pre-pay for any extra trash or large items outside the cart to be collected
  • All extra trash outside the cart must be bagged. The bags cannot weigh over 25 lbs. each
  • Extra trash and large items are subject to an additional fee of $25 per cubic yard.
  • If you do not call and schedule the extra trash pickup, the extra trash outside the cart may not be collected